SAP Customer Relationship Management (SAP CRM) is key component of SAP This is a fundamental tutorial that covers the basics of SAP CRM and how to. SAP CRM Tutorial for Beginners - Learn SAP CRM in simple and easy steps starting from basic to advanced concepts with examples including PDF Version. SAP CRM Tutorial in PDF - Learn SAP CRM in simple and easy steps starting from Introduction, Architecture, Capabilities, Integration With SAP SD, GUI.
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However, the standard opportunity transaction types do not fully meet your specific business requirements. Therefore, you define a new opportunity transaction type and set the relevant parameters to match your business requirements.
This should be carried out in a typical business scenario, such as creating an opportunity that may result in a sales order. Example: Step 1 The first step in the example is to create a new transaction type for the opportunity, which fulfills the requirements for the business scenario in question.
Usually, this is done by copying an existing entry and changing the relevant parameters in a second step: Check the standard Customizing for an appropriate entry and, if available, copy it. Depending on the kind of transaction type and the kind of product used, a special item category will be found.
Additionally, you will learn about the enhancement of the application of customer-specific programming using Business Add Ins BAdIs. Application and Customizing There are two sides to a CRM system: Application: A normal user calls transactions to carry out daily work for example, creating sales orders or accepting complaints as an Interaction Center Agent. The hierarchical structure of the IMG is based on the application component hierarchy and lists all the documentation that is relevant to implementing the SAP system.
The main section describes IMG Customizing activities, where the relevant system settings are made. By using SAP Solution Manager within the implementation phase, customers have direct integration with the required Customizing settings for the selected business scenario. Example: Creating a new Transaction Type The Customizing example given above will be described in further detail on the following slides.
To learn this tutorial one must have a basic knowledge of how to deal with the CRM System of a company. It will be an added advantage if you have prior exposure to customer service, assistance related to sales, complaint handling and other related activities.
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